Tracking Your Order
Every dispatched order has a tracking number. You will find it in the dispatch email and under Account → Orders.
Reading the tracking status
| Status | What it means |
|---|---|
| Label created | We have booked the parcel. The courier has not collected it yet. |
| In transit | Moving through the courier network. Scans can be hours apart. |
| Out for delivery | On a van, arriving today. |
| Exception | Something needs attention — usually an address problem. |
Tracking has not updated in two days
This is common over weekends and bank holidays, and almost always resolves on its own. Contact us if there has been no scan for four working days — at that point we will open an investigation with the courier.
Full delivery timescales are on our courier's service page.